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<p><strong>Join the Clean Energy Revolution</strong></p><p>Become&nbsp;a&nbsp;<strong>Construction Senior Specialist - Project Management Support</strong>&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;support activities within the Clean Energy space, specifically the Charge Ready Program, for the design, permitting and execution of work to install Electric Vehicle chargers. This work targets reducing the carbon footprint of vehicles and their associated air quality impacts. You will perform pre-site selection activities, coordination with design teams for both SCE and the customer, and support contractors to complete the ultimate end point install of EV chargers.</p><p>As&nbsp;a&nbsp;<strong>Construction Senior Specialist - Project Management Support</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Supports the pre-construction/construction planning processes by crafting and supervising action items and leading project team member adherence; function as a subject matter expert for tool/system of record to help maintain the integrity of the data stored, assist with access and training, and provide other assistance as needed.</li><li>Collaborates with multi-disciplinary project teams which often consist of 30 or more members.&nbsp;</li><li>Assists the project manager with all project-related support tasks, such as preparation of progress reports, tracking of project achievements, metrics, schedules, and budgets. Provide status to project manager leadership and stakeholders. Recommends and implements various project management methodologies to adapt to changing priorities.</li><li>Establishes, presents, and applies project procedures, directives, and bulletins to ensure compliance with SCE's policies and procedures.</li><li>Utilizes project management tools and systems, including Microsoft Project, to maintain sophisticated project schedules.</li><li>Crafts and maintains project documentation, including version control, distribution, document storage/retention in sophisticated document libraries and access control; conducts in-depth analysis of project data, identifies risks/issues, and provides actionable status reports.</li><li>Develops presentations and other project documentation&nbsp;for review by departmental and organizational management and executive committees&nbsp;for approval to proceed through the project gates and stages.</li><li>Independently manages certain project management activities for complex projects with variable interdependencies and tight deadlines; lead change management processes including change orders and relevant construction modifications; stores and distributes construction drawings, submittals, safety plans and ensure version control; communicates and supports site procedures, safety protocols, and construction codes.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><p>•&nbsp;&nbsp; &nbsp;Five or more years of Project Support experience.</p><p><strong>Preferred Qualifications</strong></p><ul><li>Knowledge of Ariba for both processing and billing of orders</li><li>Experience using Microsoft Excel, Power Bl, Microsoft SharePoint, and WorkIT</li><li>Knowledge of SAP including navigation and transaction codes for project related functions</li><li>Understanding of the cancellation and close out process as it relates to project Work Orders</li><li>Ability to prepare and maintain spreadsheets in excel for tracking of work orders, construction, or tasking</li><li>Understand the use of Systems of Record to report or export data to assist project managers and management in tracking</li><li>Familiarity with pivot tables and their use for reporting to management on milestones and progress</li></ul><p><strong>Additional Information</strong></p><ul><li>This position’s work mode is&nbsp;<strong>hybrid.&nbsp;</strong>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li></ul><ul><li>Relocation does not apply to this position.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Southern California Edison

Construction Senior Specialist - Project Management Support

<p><strong>Join the Clean Energy Revolution</strong></p><p>Become a&nbsp;<strong>Senior Manager, Distribution Project Management</strong> at Southern California Edison (SCE) and build a better tomorrow. Our Transmission and Distribution Organizational Unit (T&amp;D) is responsible for planning, engineering, constructing, operating, and maintaining transmission and distribution facilities throughout the 50,000-square-mile territory. T&amp;D is the steward of roughly $19 billion in assets that safely and reliably deliver electricity to 14 million residents via SCE’s 5 million customer accounts. &nbsp;In this job, you’ll be responsible for the Project Management of all distribution commodities within their respective AOR, including the Distribution Infrastructure Replacement commodities, DSP new circuits, DSP non-new circuits, 4kV Cutovers, and Grid Modernization projects. The Sr. Manager will supervise approximately a team of 11 individuals. In addition, the successful candidate will be responsible for the project management and oversight of approximately $450 million in distribution capital investment annually.</p><p>As a Senior Manager, Distribution Project Management your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><p><strong>Focus of Role:</strong></p><ul><li>Manage a staff of Project Managers and Construction Specialists within Distribution Project Management organization. </li><li>Directly supervise Project Managers responsible for project management of distribution projects across the IPSEC model which includes scoping, estimating, project budgeting and approval, oversight of project execution, performance monitoring, and project close-out. </li><li>Provide functional direction to project controls engineers responsible for cost and schedule support.</li><li>Build strong and collaborative working relationships with peers from project sponsoring organizations: Engineering, Asset Management, Technical Planning, Region personnel, Transmission, Permitting, Local Public Affairs, and others as needed. </li><li>Oversee Distribution’s Infrastructure Capital Program throughout the project life-cycle including scoping and project initiation, planning and design, permit and easement acquisition, civil and electrical construction, and project close out activities. </li><li>Provide oversight of Distribution Projects to achieve the successful completion of work to unit and spend targets as well as a number of T&amp;D and corporate goals. </li><li>Ensure appropriate resources are in place to successfully manage Distribution Program work and to meet section and departmental goals and objectives.</li><li>Regularly assess project and program performance manage capital spend of approximately $450 million annually to within approved targets and spend strategy.</li><li>Build and strengthen working relationships with other organizations across T&amp;D and SCE involved in the initiation and execution of Distribution projects.</li><li>Create and maintain a safety conscious work environment by leading and influencing others to follow Edison safety protocols and safe work practices.</li><li>Perform other duties and responsibilities as assigned.</li></ul><p>As a&nbsp;<strong>Senior Manager, Distribution Project Management</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Develops long-term vision and strategic roadmap for the project management competency. Provides strategic level (Region/Portfolio) direction to project controls engineers responsible for cost and schedule support. Drive adoption of innovative project management methodologies and approaches</li><li>Cultivates relationships with business partners and vendors to achieve operational excellence. Builds strong and collaborative working relationships with peers from project sponsoring and peer organizations: Engineering, Asset Management, Technical Planning, Region personnel, Transmission, Permitting, Local Public Affairs, and others as needed</li><li>Determines overall and Regional Targets. Responsible for rebaselining or adjustments to Targets. Collaborate with Capacity Planning group to ensure appropriate resources are in place to successfully manage Distribution Program work and to meet section and departmental goals and objectives</li><li>Directs project portfolio planning and ongoing optimization of resources to advance key initiatives. Collaborate with Capacity Planning group to ensure appropriate resources are in place to successfully manage Distribution Program work and to meet section and departmental goals and objectives</li><li>Heads a portfolio of the largest and most complex electric transmission/distribution projects</li><li>Acts in a senior leadership capacity during interactions with regulatory authorities and is a subject matter expert on regulatory environments for electrical transmission/distribution projects</li><li>Provides leadership and strategic direction for transmission infrastructure projects including new lines, substations, and network upgrades</li><li>Navigates and negotiates with regulatory agencies on project permitting, siting, and environmental impact assessments</li><li>Provides escalation support for various emergent issues across IPSEC</li><li>Provides strategic oversight of Distribution Capital Programs and commodities across Program Management to achieve the successful completion of work to unit and spend targets as well as a number of TandD&nbsp;and corporate goals</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Five or more years of experience supervising a team of direct reports and/or project management.</li><li>Experience developing long-term vision and strategic roadmaps for the project management initiatives. </li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Five or more years of experience with project or program management including scoping, estimating, project budgeting and approval, oversight of project execution, performance monitoring, and project close-out.</li><li>Bachelor’s degree or higher in Engineering, Business, Construction Management, or other technically related fields or equivalent.</li><li>Project Management Certification.&nbsp;</li><li>Experience with construction or engineering within a utility industry.&nbsp;</li><li>Seven or more years of managerial /supervisory experience</li><li>Ten or more years of Project Management, Construction, Engineering, or related experience.</li><li>Experience providing strategy, direction, coaching and mentoring, performance management, and salary administration for staff.</li><li>Experience developing and executing strategies and operational plans.</li><li>Experience ensuring cross functional support and collaboration including resolving cross functional issues and obstacles.&nbsp;&nbsp;</li><li>Experience ensuring appropriate resources are in place to successfully manage work and to meet goals and objectives.</li><li>Experience executing strategies across IPSEC through effective project management and oversight.</li><li>Experience and ability integrating work across relevant areas, developing the business and services to enhance customer satisfaction and productivity, managing risks appropriately, developing and executing business plans, manage information, and provide exceptional service to internal and external customers.</li><li>Experience with resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.</li><li>Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.</li></ul><p><strong>Additional Information</strong></p><ul><li>This position’s work mode is&nbsp;<strong>hybrid.&nbsp;</strong>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is Pomona, CA (Pomona Innovation Village 3).&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at alternate work locations.</li><li>Position will require up to 60% traveling and being out in the field throughout the SCE service territory.&nbsp;</li><li>Relocation does not apply to this position.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Senior Manager, Distribution Project Management

<p><strong>Join the Clean Energy Revolution</strong></p><p>Become <strong>Work Management Senior Advisor</strong> at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll lead digital implementation and administration for the Environmental, Health, Safety, and Quality (EHSQ) organization by managing the enterprise-wide management system, driving enhancements, and integrating corrective action programs across EHSQ. You’ll define business requirements, oversee change requests, and collaborate with IT and subject matter experts to deliver impactful solutions that improve safety and compliance, streamline workflows, and strengthen governance. Through strategic digital enablement, you’ll optimize processes, enhance data accuracy, and empower teams to achieve operational excellence.</p><p>As <strong>Work Management Senior Advisor</strong>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4><b>Responsibilities</b></h4><ul><li>Collaborate with stakeholders to define project objectives, scope, and deliverables. Develop work plans, establish timelines, and set priorities to ensure that resources and efforts are aligned with organizational goals; analyze project requirements, break them down into manageable tasks, and allocate work to individuals or teams based on their skills and availability</li><li>Assess resource needs for various projects and initiatives. Identify and allocate the necessary personnel, equipment, and materials to ensure that work is adequately resourced; collaborate with managers and team leads to optimize resource utilization, balance workloads, and address any resource constraints or bottlenecks that may arise</li><li>Monitor the progress of tasks and projects to ensure that work is on track and aligned with established timelines and milestones; uses project management tools or work management software to track task completion, update status, and identify potential risks or delays; regularly communicate progress updates to stakeholders and take appropriate actions to mitigate issues or adjust schedules as needed</li><li>Establish key performance indicators (KPIs) and metrics to assess work performance and productivity; collect and analyze data on work progress, resource utilization, and project outcomes</li><li>Prepare reports, dashboards, or presentations to provide insights and updates on work performance to stakeholders and management</li><li>Evaluate work processes and workflows to identify opportunities for improvement and optimization; streamline processes, eliminate bottlenecks, and implement best practices to enhance efficiency and productivity; may leverage automation tools or workflow management systems to streamline and automate repetitive tasks</li><li>Identify and manage risks associated with work activities. Assess potential risks, develop risk mitigation strategies, and establish contingency plans to minimize the impact of risks on work progress and project outcomes; monitor and address any emerging risks or issues that may affect the successful completion of work</li><li>Anticipate and manage changes that impact work activities; assess the impact of changes, communicate updates to stakeholders, and revise work plans or priorities accordingly; work closely with change management teams to ensure that work processes and resources are aligned with organizational changes or strategic initiatives</li><li>Drive a culture of continuous improvement by soliciting feedback, gathering lessons learned, and implementing process enhancements</li><li>Encourage collaboration and knowledge sharing among team members; identify opportunities for skill development or training, and facilitate continuous learning to enhance work performance and productivity</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Ten or more years of experience performing work management processes.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Bachelor’s degree in information technology, Business, Environmental, Health &amp; Safety Management, or a related field; or an equivalent combination of education, training, and experience.</li><li>Strong knowledge of safety regulations and processes, including ISO 45001 and ANSI Z10 standards.</li><li>Ability to develop and maintain strong working relationships with business partners, cross-functional project teams, peers, all levels of management, and external stakeholders</li><li>Excellent writing skills and ability to present complex technical information in an easily understandable format and context.</li><li>Hands-on experience with Enablon, SAP Incident and Compliance Management, Power Platform, or similar management systems.</li></ul><p><strong>Additional Information&nbsp;</strong></p><ul><li>This position’s work mode is <strong>hybrid. </strong>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is Chino, CA.&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).</li><li>Position will require up to 10% traveling and being out in the field throughout the SCE service territory.&nbsp;</li><li>Relocation does not apply to this position.</li></ul><p><strong>About Southern California Edison</strong></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Work Management Senior Advisor

<h3>Job Description:</h3><h3>Relationship Manager</h3><p>As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in order to develop long-lasting, positive relationships with Fidelity. You will learn how to nurture a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. </p><h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>1-3 years in financial services with an emphasis in providing an excellent customer experience</li><li>Planning experience and knowledge of financial markets and products</li><li>Strong social skills and the ability to deliver highly personalized service to each client</li><li>Ability to find success in a dynamic, deadline driven, and detailed compliance environment</li><li>Ability to think creatively and be comfortable making decisions with the support of your team</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3><p>The Relationship Manager is a pivotal role within the branch team responsible for fostering client relationships and finding opportunities to deepen the relationship in meaningful ways. You will keep the Financial Consultants organized and ensure the daily work is carried with the client’s needs top of mind.</p><h3>The Skills You Bring</h3><ul><li>You are able to facilitate setting targeted appointments that improve engagement with clients</li><li>You are client oriented and bring great perspective on financial planning</li><li>You have a vested interest in being an advocate for your clients</li><li>You are professional with a polished communication style compatible with high net worth clientele</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>You are key to the Fidelity relationship strategy</li><li>Deepening client relationships through long term mentorship</li><li>Collaborating with the Relationship Manager team company wide</li><li>Being responsible for the client contact strategy</li><li>Building long-lasting meaningful relationships with clients</li></ul>The base salary range for this position is $61,000 - $80,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p><br>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship Management

Fidelity Investments

Relationship Manager - Torrance, CA

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Manager, Category Management and Procurement manages and leads the development and execution of multi-year category strategies and implementation of the overall category management and procurement processes for multiple categories and commodities. This position manages continuous improvement and governance of the L.A. Care source-to-pay process. The Manager works closely with key stakeholders and cross-functional teams in developing and executing category plans, strategic sourcing events, supplier performance management (scorecards/quarterly business reviews).</p><p>The Manager is an expert on all category management, procurement, and relationship management requirements and processes.&nbsp; The position leads and provides consultation to other cross-functional teams with executing cost reduction and related activities across the enterprise. The Manager ensures that the team's collective efforts deliver measurable value (savings, cost avoidance, risk reduction, and service improvements), reduce request for proposal (RFP) and contract cycle time, and increase customer service in support of optimizing L.A. Care operations. This position interfaces with internal and external stakeholders.&nbsp;</p><p>This position manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; The Manager also stewards adherence to procurement policy, contracting standards, and audit readiness across assigned categories. Participates and makes recommendation on the department's strategic planning and/or long-term decision-making.</p><h4>Duties</h4><p>Manages and leads the overall category management and procurement process to ensure high-value execution and integrity of all vendor relationships, pricing and contracts within L.A. Care source-to-pay. Oversees the development and execution of category strategies that align with organizational priorities and deliver measurable savings, efficiency, and compliance. Leverages and optimizes source-to-pay (S2P) systems to improve transparency, accuracy, and cycle time. Ensures vendor data integrity, pricing accuracy, and timely contract execution. Develops requirements, reports, and staff training that reinforce continuous improvement and effective use of procurement systems.</p><p>Manage and develops staff, including, but not limited to monitoring of day-to-day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others. Ensures staff are proficient in category management methodologies, procurement policies, and S2P tools. Provides guidance, feedback, and escalation support to enable effective decision-making and issue resolution. Responsible for reporting, budgeting, and policy implementation.</p><p>Manages complex, cross-functional sourcing and contracting projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. Leads Vendor Selection Process/Request for x (RFxs) and negotiations on select high value vendor contracts from cross-functional teams and provides consultative expertise to the team on other vendor RFxs. Ensures documentation, evaluation criteria and award decisions are compliant, transparent and aligned with L.A. Care standards.</p><h4>Duties Continued</h4><p>Plans, implements and refines systems and procedures to maximize operating efficiency and achieve strategic priorities.</p><h4>Acts as a subject matter expert (SME) for cross-functional teams on proper category management and procurement execution that balances risks and flexibility.&nbsp; Ensures end-to-end source-to-pay process complies to L.A. Care policies while incorporating best practice for effectiveness, efficiency, and better customer service. Implements end-to-end category management and procurement procedures that are compliant to L.A. Care policies and meet L.A. Care's objectives. Ensures category management and procurement procedures and training materials complement procurement processes.&nbsp; Drives continuous process improvement, automation and adoption of best-practice sourcing governance.</h4><h4>Partners with internal departments to develop effective contract processes, tools, and standard procedures while leveraging the contract management system to its fully extent possible. Responsible for safeguarding the acceptable contract clauses, language, templates, and tools pre-approved by the legal team. Collaborates with key stakeholders to manage risk, maintain compliance and improve contract quality and turnaround time.</h4><h4>Leads and facilitates formal meetings with senior internal staff in developing strategic and tactical plans for category management, vendor relationship management, savings opportunities and/or RFx/contracting strategies that allow L.A. Care to function more effectively. Performs vendor contract inventory analysis and reporting, including contracts expirations, spend and compliance data, for review.&nbsp; These insights inform category plans, sourcing pipelines and vendor consolidation opportunities to strengthen vendor performance and ensure ongoing contract compliance.<br><br>Performs other duties as assigned.</h4><h4>Education Required</h4>Bachelor's Degree in Business or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 6 years of relevant experience managing the full contract lifecycle for service-related categories and commodities.</p><p>At least 4 years of experience in leading, supervising, and/ or managing staff, whether directly or indirectly.</p><p>Experience drafting, negotiating, red lining, finalizing and managing complex supplier agreements for a wide variety of goods and services.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong legal and business acumen with demonstrated ability to manage complex negotiations and relationships.&nbsp;Excellent written and verbal communication and presentation skills to secure most favorable terms, prices and/services levels and contract terms.&nbsp;Ability to provide direction to team members to execute category management, procurement, and contract efforts with outside vendors.&nbsp;Ability to negotiate and manage relationships and contracts with outside vendors that are in the best interests of L.A. Care.&nbsp;Tactful, diplomatic in implementing new processes, procedures, and systems across L.A. Care and ability to convince staff and management why changes are needed. Skilled in driving and integrating organizational change across all levels.&nbsp;Must be proactive, resourceful, and able to find alternative solutions to deliver results.&nbsp;Demonstrated ability to communicate, problem solve, and work effectively with business, procurement and legal professionals.&nbsp;Ability to be consultative to internal stakeholders on developing the best category management and strategic sourcing (including contract) options.&nbsp;Excellent organizational skills with the ability to manage multiple projects.&nbsp;Strong internal stakeholder management skills: capacity to listen, build trusting relationships in all levels of the organization, understand and capture stakeholder's needs and deliver effective solutions.&nbsp;Good knowledge of legal environment related to purchasing contracts and framework agreements.&nbsp;Strong analytical skills, with keen understanding of relevant cost drivers.&nbsp;Demonstrated ability to select, manage, develop and coach others.&nbsp;Persuasion Skills: Effective negotiator who exhibits high levels of personal integrity and honesty. Skills in planning and coordinating vendor visits and negotiations, and comprehensive knowledge of market conditions. Understanding of the flow and accounting requirements to facilitate document flow and efficiency. Ability to enforce policy compliance.&nbsp;Strong interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment. Ability to guide and support team members.&nbsp;Excellent ability to set clear goals, develop strategic plans to achieve those goals, and inspire others to work towards a shared vision.&nbsp;Skilled in mediating disputes and resolving conflicts in a fair and constructive manner. Must have a deep understanding of financial principles.&nbsp;Ability and excellent knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.&nbsp;Demonstrated ability to make informed decisions.&nbsp;Deep understanding of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges. Strong ability and knowledge to analyze market trends, anticipate future changes, and develop long-term strategies that align with the company's goals.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Financial Impact: Effective vendor contract negotiation will have a high financial impact and influence because of negotiation of pricing and contract terms.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Performance Management, Customer Service, Human Resources                                                    </p>

L.A. Care Health Plan

Manager, Category Management and Procurement

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Workforce Management (WFM) Analyst II supports the operations by forecasting workload, planning staffing, creating schedules, and monitoring real-time performance of contact center and back-office production queues to ensure service level goals are met. This position uses data analysis, workforce tools, and cross-team collaboration to optimize resource allocation and enhance customer experience.</p><h4>Duties</h4><p>Analyzes historical workload data to develop short-, mid-, and long-term volume forecasts. Builds staffing models to identify required headcount based on service levels and department specific targets. Tracks forecast accuracy and recommends adjustments to improve planning precision.</p><p>Creates schedules aligned with forecasted volumes. Manages schedule changes, shift bids, rotations, Personal Time Off (PTO) allocations, and offline scheduled activities. Ensures optimal staffing coverage to balance service quality and cost efficiency.</p><p>Monitors real-time workload queue performance and staffing levels. Recommends and executes intraday actions to maintain service targets. Communicates operational impacts and escalations to department leadership.</p><p>Prepares daily/weekly/monthly productivity and performance reports. Identifies trends and provides analysis to support process improvements and operational decisions. Conducts root-cause analysis for service level misses or staffing issues.</p><p>Maintains WFM systems, ensuring accurate configuration and data integrity. Improves workflows through automation, reporting enhancements, and best practices. Supports new initiatives, product launches, and volume-impacting changes with data-driven insights.</p><p>Supports skilling activities to respond to real-time workload queue conditions.</p><p>Uses established guidelines, process exception requests as submitted by contact center agents and supervisors within the assigned timelines. Processes exceptions to schedules to support training, coaching and meeting requests while ensuring that there is adequate coverage for all contact center channels.</p><p>Performs other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 2 years of workforce management experience in a contact center environment.</p><p>Extensive experience with forecasting and scheduling activities.</p><p>Demonstrated experience finding multiple solutions to complex problems.</p><p>Strong experience and understanding of staffing, work queues, and performance measurements.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Knowledge of WFM tools.Ability to interpret WFM data to assist with determining staffing needs.</p><p>Strong analytical and problem-solving skills.</p><p>Strong attention to detail and accuracy skills.</p><p>Ability to learn new systems quickly with minimal support.</p><p>Proficient skills in Excel (formulas and pivot tables).</p><p>Proven ability to meet goals and deadlines.</p><p>Ability to manage multiple priorities and tasks in a fast-paced environment.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    HR, Human Resources                                                    </p>

Workforce Management Analyst II

<p><b>Salary Range:&nbsp;</b>&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Workforce Management (WFM) Analyst I supports scheduling, forecasting, and real-time monitoring of contact center, back-office and production queues, as well as adherence to schedule activities for department’s staff. This position assists by gathering data, generating reports, monitoring performance, and helping ensure staffing levels meet the demands of the volume.&nbsp;</p><h4>Duties</h4><p>Provides real-time monitoring and management of department’s queues, back-office, and production workload. Prepares reports on updates related to call performance, back-office and production workload, service levels, adherence to schedule, and overall staffing. (45%)</p><p>Assists in creating ad-hoc reports and analysis as requested by department and senior leadership. Documents intraday events and escalates issues to WFM team and department leadership as needed. Monitors adherence to schedule activities and excessive state durations, where applicable. (10%)</p><p>Collaborates with department leaders to address staff behaviors. Recommends real-time schedule changes. Identifies efficiency opportunities. Optimizes scheduled breaks and lunches as resource requirements change. Determines the need for extra work hours and/or early departures. Assess availability for offline functions and approves/denies as required. Reviews and responds to schedule change requests. Assists with the creation of all schedule runs and schedule bids/changes. (10%)</p><p>Supports senior analysts by organizing historical data used for work volume and staffing forecasts. Helps identify patterns or variances in work volume trends. &nbsp;(5%)</p><p>Supports skilling activities to respond to real-time workload queue conditions. (10%)</p><p>Uses established guidelines, process exception requests as submitted by department’s agents and supervisors within the assigned timelines. Processes exceptions to schedules to support training, coaching and meeting requests while ensuring that there is adequate coverage for all departments channels. (10%)</p><p>Performs other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4>Associate's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 2 years of workforce management experience in a contact center environment.</p><p>Demonstrated experience finding multiple solutions to complex problems.</p><p>Experience and understanding of staffing, work queues, and performance measurements.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Knowledge of WFM tools. Ability to interpret WFM data to assist with determining staffing needs.</p><p>Proficiency in Excel (formulas and pivot tables).</p><p>Analytical and problem-solving skills.</p><p>Strong attention to detail and accuracy.</p><p>Ability to learn new systems quickly with minimal support.</p><p>Proven ability to meet goals and deadlines.</p><p>Ability to manage multiple priorities and tasks in a fast-paced environment.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    HR, Human Resources                                                    </p>

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