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Job SynopsisThe Knowledge Management &amp; Process Improvement Specialist will enhance International Program efficiency by organizing and curating resources, improving internal communication, and optimizing operational processes for a diverse, multi-lingual staff. This role manages knowledge/resources, develops accessible materials as requested, streamlines workflows where needed, and supports change management across teams to foster effective information-sharing. Due to the international context of this role, meetings may occasionally fall outside of the standard workday to accommodate other colleagues.Job DetailsSalaried Employee -Full Time at 1 FTEQualificationsOrganizational values and culture: All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply. Essential:<ul><li>Bachelor’s degree in organizational development, communications, information management or related field (or equivalent experience).</li><li>Minimum of 2 years of professional experience in knowledge management, process improvement, internal communications, resource design, or related field.</li><li>Ability to structure and present materials in ways that are coherent, accessible, and optimized for multilingual audiences.</li><li>Strong analytical skills to assess workflows and recommend improvements.</li></ul><ul><li>Experience in a multi-lingual, cross-cultural work environment; NGO or international development experience preferred.</li><li>Proficiency in collaboration tools, especially SharePoint, Teams, and document management systems.</li><li>Demonstrated ability to design visually clear, branded, and engaging resources (e.g., Adobe Creative Suite, Canva, or similar tools).</li><li>Excellent facilitation and interpersonal skills.</li><li>Strong relationship-building skills, with the ability to work across cultures and departments.</li><li>Capacity to manage multiple projects and priorities in a fast-paced environment</li></ul> Employment eligibility: Legally eligible to work in either the U.S. or Canada. MCC offers of employment are subject to a successful criminal background check(s). Preferred:&nbsp;<ul><li>Proficiency in a second language, especially where it overlaps with the organization’s operational languages.</li><li>Change management certification (e.g., Prosci)</li><li>Knowledge management/process improvement certification (e.g., Six Sigma)</li></ul>Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC; supervisors are expected to take leadership in assessing and addressing these barriers. Safeguarding commitment: All staff: All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations). Focal Point: Support the implementation of MCC’s safeguarding policies and procedures. Act as a main point of contact for safeguarding concerns and support colleagues and partners to understand, monitor, and manage safeguarding risks. &nbsp;Key ResponsibilitiesSpecific Tasks and Duties: Knowledge Management, Communication &amp; Design – 50%<ul><li>Curate, organize, and maintain up-to-date resources on Omnia (intranet), SharePoint, and Teams to ensure accessibility and ease of use for IP staff in multiple languages.</li><li>Design clear, visually appealing, and culturally relevant layouts for resources, tools, and guidance materials, ensuring alignment with organizational branding.</li><li>Collaborate with content owners to ensure information is current, accurate, coherent, and visually optimized.</li><li>Streamline internal International Program (IP) communication by improving the structure, clarity, and accessibility of materials.</li><li>Promote adoption and effective use of knowledge management tools through training, guidance, and user support.</li></ul>Process Improvement – 25%<ul><li>Analyze operational workflows within IP to identify bottlenecks and opportunities for improvement.</li><li>Recommend and, with approval, implement process enhancements to improve coordination.</li><li>Facilitate cross-department working groups on behalf of IP to design, document, and standardize operational processes as needed.</li><li>Support change management efforts by communicating proposed changes, facilitating feedback, and ensuring smooth adoption.</li></ul>Cross-Functional Collaboration – 10%<ul><li>As necessary, coordinate cross-department projects related to knowledge sharing, resource design, or process improvement.</li><li>Foster a culture of collaboration, transparency, and learning across geographically dispersed teams.</li></ul>Other Responsibilities – 15%<ul><li>Provide training and support to staff on knowledge management systems, process changes, and resource design principles.</li><li>Procure and manage pool of consultant interpreters/translators on behalf of IP.</li><li>Monitor and evaluate the effectiveness of implemented improvements and adjust as needed.</li><li>Stay informed on best practices in knowledge management, change management, design for multilingual contexts, and process improvement.</li><li>Undertake additional time-bound projects as assigned to meet evolving organizational needs.</li></ul> Other duties as assigned on a temporary basis. Start Date07 Apr, 2026 - Start date is flexible, dependent on candidate's availabilityTerm LengthindefiniteSalary DetailsBase salary: $65,725.79. Starting salary may be adjusted up to $73,028.66 USD based on previous experience. For Canadian salary details, please contact <a href="mailto:MarilynPeters@mcc.org" target="_blank">MarilynPeters@mcc.org</a>.BenefitsU.S. benefits:&nbsp; Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long- and short-term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment. Canadian benefits:&nbsp;MCC Canada (MCCC) has a Group Benefit plan which is paid by MCCC, it includes; Supplemental Medical/Dental/Vision, Employee Life Insurance, AD&amp;D, global medical assistance, RRSP contribution match, Employee Accidental Death, Dismemberment and Specific Loss, and Dependent Life Insurance. Long Term Disability is employee paid. Critical Life Insurance is available at employee discretion and employee paid. These benefits are effective on your first day of employment with MCC Canada. &nbsp;Additional InformationSupervision: No supervisory responsibilities. Key working relationships: Program Training Lead (PLDR), MERL LEAD (PLDR), Research Analyst (PLDR), Digital Solutions Architect (IT), IP Office Manager (IP) Travel expectations: internationally Willingness to travel up to 10% internationally to build relationships, gather input, and understand operational contexts. Physical activity/demands:&nbsp;&nbsp;<ul><li>​​Occasionally​ remaining in a stationary position, often standing or sitting for prolonged periods of time.&nbsp;&nbsp;</li></ul><ul><li>​​Occasionally​ light work that includes moving objects up to 20 pounds.&nbsp;&nbsp;</li></ul><ul><li>​​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.&nbsp;&nbsp;</li></ul><ul><li>​​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned.&nbsp;</li></ul> Environment Conditions – occasionally exposed to high and low temperatures or other adverse environmental conditions while traveling.&nbsp; &nbsp;Location DescriptionThis position is open to being based in the US in Akron, PA or in Canada in Winnipeg, MB. It can be hybrid in these locations or remote in the U.S. (in U.S. States where MCC is registered) or in Canada. &nbsp;

Mennonite Central Committee

Knowledge Management & Process Improvement Specialist

Property Management CoordinatorInterested candidates must apply to the Property Management Coordinator posting by visiting careers.paturnpike.com by January 30, 2026.Posting Start Date:January 16, 2026Posting End Date:January 30, 2026Position Number:80000036Union:Non-UnionFLSA Status:Salaried ExemptDepartment:Legal DepartmentSalary Grade:E-4Salary Range:$87,315.09 -&nbsp;$118,973.19Employment Type:Full TimeBuilding Location:Central Office BuildingBuilding Street:700 S. Eisenhower BoulevardBuilding City:MiddletownBuilding State:Pennsylvania (US-PA)Building Zip Code:17057Work Schedule:Flexible Work Options&nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! &nbsp;Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. &nbsp;The PTC operates a 565-mile system with over 205 million transactions annually. &nbsp;Together, we are building the highway of the future.&nbsp;The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for&nbsp;Flexible Work Options* such as:<ul><li>Hybrid Work&nbsp;- combination of remote and in-person reporting</li><li>Alternate Work Schedule&nbsp;-&nbsp;flexibility&nbsp;to adjust work schedule length to complete work week in fewer days</li></ul>*Some options may require completion of probationary period.&nbsp;&nbsp;The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.&nbsp;&nbsp;Applicants must be currently authorized to work in the United States on a full-time basis.&nbsp; The Commission will not sponsor applicants for work visas.&nbsp;Job Purpose and SummaryThis position is responsible for the management of surplus properties owned by the Pennsylvania Turnpike Commission (PTC) including land use/development and leasing/selling of those properties/rights. Work involves interacting with a broad range of internal and external professionals to promote the growth of the PTC’s real estate and infrastructure assets, which the department has been designated to manage. Work is performed with independence and reviewed by the department head for attainment of program goals and overall customer satisfaction.&nbsp;&nbsp;Essential Functions &amp; Responsibilities<ul><li>Administers, develops and implements policies, methods and techniques regarding land use and development of surplus property. This includes leasing PTC surplus assets for telecommunication, commercial, residential, agricultural, and gas/oil rights to promote and generate non-toll revenue.&nbsp;</li><li>Manages land use projects and coordinates with other departments and local governmental agencies. Researches, prepares and presents proposals for new projects and developments affecting property management or land development. Prepares requests for proposals (RFPs) for land development, lease or disposition. Communicates project status with appropriate staff.</li><li>Administers leasing programs for surplus property. Coordinates with attorneys to negotiate agreements with cellular companies, tower leasing companies, land developers, landowners and other potential lessees of PTC property and structures. Coordinates with engineers, consultants and contractors to ensure proper installation of cell towers and related equipment.</li><li>Develops and maintains an inventory of surplus property and assets.&nbsp;</li><li>Researches internal and external property records, tax maps, local ordinances, and regulations. Coordinates with real estate appraisers to accurately appraise real estate assets for the possible sale or lease of the assets.&nbsp;</li><li>Participates in the negotiation and preparation of sale agreements, license and easement agreements, and other pertinent real estate documents. Drafts deeds and legal descriptions as needed.&nbsp;</li><li>Monitors lease/license agreements. Reviews with internal staff and outside consultants to ensure compliance and to assist in finding tenants for surplus property.</li><li>Interacts with tenants to develop good landlord/tenant relationships. Inspects premises, responds to problems and secures payments.&nbsp;</li><li>Receives and reviews land use requests and other requests for use of PTC property. Researches and evaluates plans, specifications, reports, and land studies prepared by external parties. Prepares correspondence and attends project meetings as necessary. &nbsp;Communicates with involved parties regarding the details of the request.</li><li>Coordinates with consulting forester to ensure proper forest management techniques are implemented. Makes recommendations to enter into agricultural leases, when appropriate, to ensure compliance with conservation plans.&nbsp;</li><li>Researches encroachments on PTC property and works with PTC attorneys to resolve.</li><li>Uses situational awareness to anticipate and prevent accidents.</li><li>Performs related duties as assigned.</li></ul>&nbsp;Qualifications<ul><li>Nine (9) years of experience in civil engineering, surveying, real estate; zoning, or land use planning with an emphasis in real estate development; OR</li><li>Five (5) years of experience in civil engineering, surveying, real estate; zoning, or land use planning with an emphasis in real estate development&nbsp;AND&nbsp;a bachelor’s degree in civil engineering, surveying, real estate, or land use planning. Equivalent combination of education and/or experience may be accepted.</li><li>Possession of a real estate license is preferred.</li><li>Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.</li></ul>&nbsp;CompetenciesProblem Solving/AnalysisCritical ThinkingDecision Making and Independent JudgmentCustomer/Client FocusedCommunication ProficiencyAnalytical ThinkingActive ListeningAttention to DetailLeadershipStrategic Thinking/Planning&nbsp;Physical Demands and Work EnvironmentPosition demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. &nbsp;&nbsp;Benefits&nbsp;&nbsp;The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.&nbsp; In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.&nbsp;&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Pennsylvania Turnpike Commission

Property Management Coordinator

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. The Operations Director provides leadership and guidance for DC operational functions such as Transportation, Warehousing, facilities management, building layout, racking and systems, inventory management, and quality assurance. They plan, organize, manage, and support the projects and activities required for the DC with the training, tools, facilities and equipment necessary to support growth, QA compliance and continuous improvement towards productivity and service levels. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Director of Operations II: <ul><li>Participate in the development of overall business planning and supply chain planning strategies and develop explicit goals and strategies closely linked to the overall business planning and supply chain process. </li><li>Coordinate with Corporate Operations Support staff on strategies to improve service levels and Key Performance Indicators (KPIs). </li><li>Provide leadership for the Transportation and Warehouse departments. </li><li>Communicate the status of activities and results on an ongoing basis. Ensure all affected location and functional interests are represented and addressed; develop/recommend alterations to procedures and best practices where warranted. </li><li>Understand, articulate, and execute all QA criterion set forth in supply chain processes. </li><li>This position has additional duties. Special projects may be assigned at the position supervisor's discretion. </li></ul> Qualifications you'll bring as a Director of Operations II: <ul><li>3+ Have a bachelor's degree in Logistics, Business, Accounting, or a related field. </li><li>Have at least 5 years of experience in all facets of the foodservice distribution Industry, preferably in the QSR sector. </li><li>Accounting, planning, and analytical experience is required. </li><li>Preferred experience with AS/400 systems, JDE, EXCEL, Microsoft Word, and Access programs; XATA, PeopleNet or similar programs. </li><li>Have a detailed understanding of financial statements and resulting cost implications. </li><li>Be able to identify financial issues and provide cost effective solutions. </li><li>Be able to use IT systems to generate and evaluate key performance data. </li><li>Have experience with multi-shift, 6- to 7-day operations. </li><li>Have management experience with large DC and driver workforces (200+). </li><li>Ability to cultivate and manage relationships with customers (100+, comprising 1,000-2,000 stores) and maintain high visibility with major customers, co-ops, and corporate customers. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Director of Operations

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.CompensationThe base hourly rate for this position is $39.40.Continuous Improvement Coordinator provides the leadership for employees to implement a continuous improvement culture throughout the Hazle Township site. This will be done through direct coaching, mentoring, and developing of the team with collaborative efforts to provide process support directly using Lean/Continuous Improvement focus. As a member of the plant leadership team, He / She will lead performance improvement efforts in a manner to achieve maximum productivity and operating efficiencies within safety, quality, service, and cost standards. The Continuous Improvement Coordinator will be responsible for improving the applicable standards in the plant. Reports directly to the Production Superintendent and is a vital member of the plant leadership&nbsp;team.<ul><li>Works in an effective and cross-functional manner with all members of the plant with the primary focus of improving and sustaining performance to meet plant business objectives.</li><li>Coaches at all levels for optimal performance and providing leadership and information needed to empower employees to achieve corporate, plant, department, and individual goals, from both an immediate and long-term perspective.</li><li>Ensures team members are properly trained, and their skills are regularly assessed to identify developmental needs are addressed.</li><li>Understand, demonstrate, teach, &amp; apply Lean focused and continuous improvement principles tools across all functions and areas of the plant.</li><li>Act as a plant change agent, leading &amp; coordinating the Company Lean, WCM, and Continuous Improvement transformation.</li><li>Regularly communicates progress of plant goals to all department employees and adjust team expectations to meet plant performance needs.</li><li>Prioritize Continuous Improvement initiatives and focus Improvement projects and activities per plant strategy.</li><li>Identify plant losses through the collection, stratification, and analysis of data to facilitate and contribute to the continuous improvement process.</li><li>Ensure "de-selection" of Continuous Improvement initiatives that are not aligned with the business strategy.</li><li>Develop and report key metrics that track the progress of Continuous Improvement initiatives versus goals.</li><li>Development &amp;/or customization of training materials for classroom &amp; factory floor settings.</li><li>Participate in all plant Continuous Improvement events and report-outs.</li><li>Will have latitude for non-reviewed actions and the exercise of independent judgment and discretion with established policies and procedures.</li><li>Ability to provide leadership and innovation at all levels of the organization utilizing different styles of leadership as the situation arises.</li><li>Project Management skills.</li><li>Change management skills.</li><li>Strong influencer with conflict management skills.</li><li>Results-driven, flexible, and open-minded with excellent written and oral communication.</li><li>Proficient in Microsoft Office Suite</li></ul>Preferred Qualifications:<ul><li>Proven ability to apply lean concepts across entire value stream from supplier to consumer.</li><li>Solid understanding of all business processes, including customer order patterns, raw material staging, material flow, finished goods delivery, plant design, and safe work practices.</li><li>Demonstrated success in organizing &amp; executing complicated projects.</li></ul>Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville

Continuous Improvement Coordinator

<h3>Job Description:</h3>Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 &amp; 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you’ll support Fidelity’s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis.What to expect…In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center.<ul><li>Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams.</li><li>Build and Solidify Skills: You’ll continue to spend four days a week working from home and one day a week in an Investor Center, where you’ll support customers with increasing complexity to develop and hone your skills. You’ll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you’ll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center.</li><li>Discover Success: You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning.</li></ul>Advantages of our career development experience…<ul><li>You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don’t need a finance background or college degree to succeed in this role.</li><li>You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion.</li><li>You are growing. From day one you’ll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path.</li><li>You get variety. You’ll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you’ll need as you prepare to be in the Investor Center each day.</li></ul>The expertise we’re looking for…<ul><li>High energy and enthusiasm with a natural passion for helping people</li><li>Flexibility and self-motivation</li><li>Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment</li></ul>The Skills You Bring<ul><li>Eagerness to learn and build a career in financial services</li><li>Ability to deliver an outstanding customer experience</li><li>Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once</li><li>Coachability, collaboration and curiosity will fuel your success</li></ul>Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.Certifications: You will be given paid time and support to obtain SIE – FINRA, Series 07 – FINRA, Series 66 – FINRA<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Financial Services Representative - Philadelphia, PA

<h3>Job Description:</h3><h3>Planning Consultant</h3>As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client relationships through consolidation of assets, referrals, and plan implementations, and develop an engagement strategy that supports each client’s unique planning needs. Through your integrity and adoption of Fidelity’s client commitment standards, we know you will inspire client dedication with the goal of developing lifetime relationships with Fidelity.<h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Financial services experience preferably in financial planning</li><li>Degree and/or other professional certifications such as CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>The Planning Consultant works alongside Financial Consultants and/or Wealth Planners in a financial planning capacity. Through your knowledge and your ability to build relationships, you will effectively profile, navigate and present the output of our guidance tools, leading to an in-depth discussion around our planning concepts. This will lead you to uncover additional planning opportunities in which you will partner with the adviser to develop further. This partnership will allow the team to further meet the needs of our clients. You will see your impact on the business and have rewarding interactions with clients every single day!<h3>The Skills You Bring</h3><ul><li>Thorough understanding of financial planning concepts to help clients build effective financial plans for them and their families.</li><li>Ability to profile to understand planning needs and identify appropriate solutions</li><li>You have a vested interest in building relationships and being an advocate for clients</li><li>You are motivated toward success, willing to demonstrate ownership, and committed to achieving meaningful goals</li><li>Comfort making outbound telephone calls to further educate clients and find opportunities to add value to the relationship</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3><ul><li>Conducting joint appointments with clients, focused on consultations through Fidelity’s guidance offering</li><li>Educating and planning with clients to uncover opportunities that will lead to the client’s success</li><li>Creating and maintaining an organized client contact strategy, including engaging business partners, and using tools such as Salesforce</li><li>Building long-lasting, meaningful relationships with clients</li><li>Mentoring and supporting the success of your peers</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Planning Consultant - Villanova, PA

ETC Program ManagerInterested candidates must apply to the ETC Program Manager posting by visiting careers.paturnpike.com by January 23, 2026.Posting Start Date:January 9, 2026Posting End Date:January 23, 2026Position Number:80000357Union:Non-UnionFLSA Status:Salaried ExemptDepartment:Toll Collection OperationsSalary Grade:E-4Salary Range:$87,315.09 -&nbsp;$118,973.19Employment Type:Full TimeBuilding Location:Central Office BuildingBuilding Street:700 S. Eisenhower BoulevardBuilding City:MiddletownBuilding State:Pennsylvania (US-PA)Building Zip Code:17057Work Schedule:Flexible Work OptionsThe Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! &nbsp;Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. &nbsp;The PTC operates a 565-mile system with over 205 million transactions annually. &nbsp;Together, we are building the highway of the future.The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for&nbsp;Flexible Work Options* such as:<ul><li>Hybrid Work&nbsp;- combination of remote and in-person reporting</li><li>Alternate Work Schedule&nbsp;-&nbsp;flexibility&nbsp;to adjust work schedule length to complete work week in fewer days</li></ul>*Some options may require completion of probationary period.&nbsp;The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.&nbsp;&nbsp;Applicants must be currently authorized to work in the United States on a full-time basis.&nbsp; The Commission will not sponsor applicants for work visas.&nbsp;Job Purpose and SummaryThis position is responsible for supervising and coordinating an Electronic Toll Collection (ETC) program area such as the Customer Assistance Center, Customer Service Operations or Revenue Enforcement &amp; Collections for the Pennsylvania Turnpike Commission (PTC). The incumbent administers various programs and projects for an assigned area(s). Work is performed with independence and reviewed by a superior for attainment of program goals, completion of projects, and overall performance. Supervision is exercised over professional staff.&nbsp;&nbsp;Essential Functions &amp; ResponsibilitiesSupervises and provides guidance to staff including performance management, delegation of work assignments, and review of work product.Supervises the administration of designated ETC programs and special projects. Ensures business logic and workflow processes are handled with a lean approach. Identifies potential issues and upcoming needs for change. Ensures appropriate support is provided for assigned ETC program area.Develops and implements ETC program goals, objectives, business plans, and priorities, including measures to monitor operations by using informed assumptions and data-driven analysis.&nbsp;Implements recommendations for program improvements, enhancements, or to address changing business needs. Leads the implementation and testing of system changes.&nbsp;Responsible for performing detailed analysis, creation of reports and overall review as it relates to ETC programs to identify and resolve potentially harmful issues and monitor productivity. Develops reports and recommendations for upper management.Reviews and develops policies, manuals, presentations, training materials, and other applicable documents related to ETC programs. Develops business requirements and business processes. Familiarizes employees with policies, procedures and regulations and ensures compliance.&nbsp;Supervises toll enforcement collection efforts, payment plan obligations and vehicle registration suspension/restoration processes for the toll enforcement program.&nbsp;Participates in budget preparations and monitors applicable budgets throughout the fiscal year. Develops operational and financial recommendations to improve efforts. Ensures the proper payment of invoices by the PTC.Ensures the prompt and accurate response to inquiries, complaints, requests, and concerns from customers, legislators, upper management, consultants, and other PTC employees. Addresses escalated or high-level responses. Reviews correspondence internally and with other departments to recognize deficiencies and areas for improvement. &nbsp;&nbsp;Reviews and approves inventory levels, projections, disposal requests, and replacement requests to ensure adequate transponder inventory levels. Approves shopping carts in the Supplier Relationship Management (SRM) system.&nbsp;Reviews PTC intranet and external website content for accuracy and detail.&nbsp;Establishes and ensures compliance with contractual and other agreements related to applicable ETC Program areas. Handles escalated vendor and/or contract issues.Liaisons with internal and external legal groups and courts as needed. Reviews and coordinates the response to subpoenas, search warrants, and court orders. Ensures responses are professional, accurate, and provide relevant facts and information.Manages the PTC’s Special Hauling Permit program. Provides reports to validate payments and utilization of permits.Manages the design, maintenance, reporting, and training for assigned tracking and ticketing systems.&nbsp;Leads and/or represents the department in committees, meetings, trainings, project teams, and other events. Liaisons with consultants, employees, contractors, and vendors. &nbsp;&nbsp;Uses situational awareness to anticipate and prevent accidents.Performs related duties as assigned.&nbsp;QualificationsNine (9) years of experience in business, communications, or customer service;&nbsp; OR Five (5) years of experience in business, communications, or customer service AND a bachelor’s degree business administration, communications, or related field.&nbsp; Equivalent combination of education and/or experience may be accepted.&nbsp;Proficiency in Microsoft Excel, Word, PowerPoint is required.Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.&nbsp;CompetenciesActive ListeningAttention to DetailBusiness WritingCommunication ProficiencyCustomer/Client FocusedPerformance ManagementProblem Solving/AnalysisTeamwork OrientationTechnical CapacityTime Management&nbsp;Physical Demands and Work EnvironmentPosition demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic.&nbsp;Office environment has low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. &nbsp;Benefits&nbsp;The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.&nbsp; In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.&nbsp;&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

ETC Program Manager

<h3></h3><h3>Job Description:</h3>Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is unmatched in the industry. At Fidelity, we empower professional growth, flexibility and support thus enabling long-term success for you and our clients. The Purpose of Your Role Working in our Investor Center, you will engage face-to-face with your customers, offering guidance and personalized planning, while helping extend the reach of the firm's brand. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base. The Expertise We’re Looking For <ul><li>Previous success in building relationships, uncovering needs and recommending solutions </li></ul><ul><li>FINRA Series 7 &amp; 66 licensed and hold appropriate state registrations, OR ability to acquire Series 66 upon hire </li></ul><ul><li>Keen ability to present complex solutions to a knowledgeable client base while building rapport and credibility </li></ul><ul><li>Degree and/or other professional certifications are helpful; if you do not already have a CFP or degree, our Tuition Reimbursement program can help you obtain one </li></ul>The Skills You Bring <ul><li>Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions </li></ul><ul><li>Being coachable, collaborative, and curious are your "go to" attributes </li></ul><ul><li>Committed to delivering an outstanding customer experience with a passion for seeing others thrive </li></ul><ul><li>Motivated by results and finding solutions, you take initiative and exceed customer expectations </li></ul><ul><li>Extensive knowledge of investment solutions </li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in You Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding! The Value You Deliver <ul><li>Your integrity, insights, interpersonal skills, and meticulous planning allows you to mentor and support your customers as they look to reach their retirement goals </li></ul><ul><li>Supporting our clients by providing comprehensive investment solutions and retirement plans to meet their needs both now and for their future </li></ul><ul><li>Effectively engage clients through personal interactions, reflecting your interpersonal communication and relationship building skills </li></ul><ul><li>You have a steadfast commitment to your clients while making a positive impact in the community </li></ul><h3></h3><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3></h3><h3>Category:</h3><h3></h3>SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Financial Consultant - Lehigh Valley, PA

<h3>Job Description:</h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:Philadelphia, Villanova, Bucks County, Wilmington, Marlton, NJ<h3>Client Support Specialist</h3>We have an exciting opportunity for a remote, licensed Client Support Specialist in the Greater Philadelphia Metro area! While you will work from home, you must reside near the Greater Philadelphia area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You’ll have full access to work from home capability to support our clients remotely.<h3>The Purpose of Your Role</h3>As a Client Support Specialist, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.<h3>The Value You Deliver</h3><ul><li>Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,</li><li>Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li></ul><h3>The Expertise We’re Looking For</h3><ul><li>Series 7 required</li><li>Series 63 preferred (paid training &amp; support provided)</li><li>2-3 years of previous experience working in the financial services industry</li><li>Strong technological savvy and comfort with learning how to use new tools</li></ul><h3>The Skills You Bring</h3><ul><li>You have a broad-based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Ability to effectively influence others and use consultative skills to enrich the customer experience</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.The base salary range for this position is $50,000 - $76,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service

Client Support Specialist - Greater Philadelphia, PA Area (REMOTE)

<h3>Job Description:</h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Pittsburgh, Pitt - South HillsAs a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You Have<ul><li>Series 7 required</li><li>Series 63 or ability to obtain within 90 days</li><li>2-3 years of previous financial services experience</li></ul>The Skills You Bring<ul><li>Broad based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Strong verbal and written communication skills</li><li>Ability to effectively influence others</li><li>Robust time management and organizational skills</li></ul>The Value You Deliver<ul><li>Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li><li>Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client</li><li>Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the client</li><li>Collaborate with internal business partners to research and resolve complex client requests</li><li>Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

12 Project Management / Professional Services Jobs in Pennsylvania